@book{2222,
	author = {Boxwell, Robert J. and VALLECILLO RUBIERA, ISABEL},
	title = {Benchmarking para competir con ventaja},
	publisher = {McGraw-Hill Interamericana},
	year = {c1996},
	series = {Nuevos Temas Empresariales. Management Siglo XXI},
	address = {Santafé de Bogotá}
}